/ Information We Collect
When you place an order or contact us, we collect the following personal information:
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Name
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Email address
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Shipping and billing address
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Phone number (for delivery coordination)
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Payment information (processed securely through third-party payment providers)
We may also collect non-personal information like your IP address and browser details for site analytics.
/ Use of Information
We use the information we collect to:
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Process and fulfill your orders
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Communicate with you regarding your order status and delivery
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Improve our products, services, and website
/ Delivery and Pickup Information
/ Payment Security
Your payment details are securely processed through third-party payment providers. We do not store sensitive payment information such as credit card numbers.
/ No returns policy
Due to health and safety regulations, we are unable to accept returns on any products. However, if there is an issue with your order caused by The Cake Studio, we will offer an exchange or rectify the situation to your satisfaction.
/ Data Protection
We take your privacy seriously and take appropriate measures to protect your personal data from unauthorized access or disclosure. We do not share or sell your personal information to third parties, except when necessary to process orders and comply with legal obligations.
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Delivery: We offer delivery within Edinburgh for a fee of £7. For orders over £70, delivery is free.
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Free Pickup: You can pick up your order at our location on Saturdays, anytime throughout the day. Weekday orders can be collected between 6-8 PM.
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Order Cutoff: To ensure your order is ready for Saturday pickup, please place your order by 12 PM on Friday. Orders will be ready after 1 week from the order date for cakes, and three days for pastries. We will notify you via email when your order is ready for pickup or delivery.
/ Updates to This Policy
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We may update this privacy policy from time to time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting.
/ Contact us
If you have any questions about this privacy policy or our practices, please contact us at cakestudioedi@gmail.com or 07492 790 113.
Thank you for choosing The Cake Studio!